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How this Service Works

If a doctor has diagnosed you with a serious illness, the second opinion service from WorldCare offers you custom-made, personalized reports from some of the top American academic hospitals. These reports are written by experts at a WorldCare Consortium^SM hospital, using your current medical records. With this service, your medical records are securely sent to a team of expert doctors. They review the records and send back an electronic Second Opinion Package, usually within four business days. This Package includes a Consultation Report, which confirms the diagnosis and suggests the best treatment for your case.

A WorldCare Case Manager works with you throughout the process. After your Second Opinion is complete, we urge you to contact your doctor, who will also receive the report. Your Second Opinion package will be written “doctor to doctor” and may include complex language that your own doctor will be able to explain. Your doctor knows you best, and together, you can decide how your Second Opinion package impacts your care. Your medical records and WorldCare Second Opinion is stored digitally at WorldCare to aid in follow-up and future services.

Get a step-by-step description on how to get a second opinion here.

Your Privacy

Your privacy is important to us at WorldCare, and because of this we have taken strict confidentiality measures. None of the information you give to WorldCare to be used for a second opinion will be shared with a third party, without your written consent. The Patient Consent Form required for WorldCare to provide you with a second opinion gives WorldCare permission to use your medical information only for your second opinion. This consent may be withdrawn by you at any time. As well, WorldCare will never sell your personal information to a third party.

All personal health information submitted to WorldCare is sent using the latest technologically secure methods, and all records are immediately stored in a secure database. WorldCare’s information processes and procedures are compliant with the United States Health Insurance Portability and Accountability Act (HIPAA) and the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), and treats all your personal and medical information as confidential.

More specific details regarding how and why WorldCare collects, uses, maintains, and discloses your personal health information can be found here at WorldCare’s Privacy Policy on their website or from your WorldCare Case Manager.

To discuss getting a second opinion from WorldCare, please call Health Service Navigator toll free at 1-800-875-1264