Health eLinks® Terms and conditions of use

The following are some highlights concerning your personal obligations (outlined in the Terms & Conditions below) regarding the use of the secure region of the Plan Member Site.

+++ These are only highlights. You must read and accept all Terms & Conditions before accessing the site.

  1. The personal information you have submitted and will continue to submit is your own and you are only using the group/plan number and plan member/certificate number that has been assigned to you personally by Manulife Financial.
  2. You are not registering to use the site on someone else's behalf.
  3. You will keep your password confidential at all times and you understand you are responsible for all user transactions performed on the site using your password.
  4. You will notify Manulife Financial Group Benefits by telephone at 1-800-268-6195 within 24 hours of learning that your password was disclosed to or obtained by anyone else.
  5. You agree to uphold these and all obligations set out in the Terms and Conditions and you understand that Manulife Financial has the right to withdraw your access to the site immediately, in the event that any of the obligations set out in the Terms and Conditions have been broken.

TERMS & CONDITIONS FOR USE OF THE SITE

On this web site, the terms "you," "your" and "the user" refer to you, the plan member of a Manulife Financial Group Benefits plan with access to this site; and "Manulife Financial", "we," "our" refers to Manulife Financial Group Benefits, a division of The Manufacturers Life Insurance Company.

In order to access and use the Manulife Group Benefits secure Internet site, you must agree to the following terms and conditions. All terms and conditions bind you, your heirs, executors, liquidators, administrators and assigns.

1. Use of Manulife Financial Group Benefits Plan Member Site
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The information and contents of the Site are provided strictly for your convenience. This Site is located in Ontario, Canada. You agree to comply with all of the Terms and Conditions set out in this document.

2. Your personal site identification codes
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In terms of the Manulife Financial Group Benefits Plan member secure site, your personal site identification codes which are used to access this site include:
i) Your plan member/certificate number assigned to you by Manulife Financial;
ii) Your group/plan number assigned by Manulife Financial;
iii) A password, selected by you.

You agree to comply with all written Manulife Financial instructions provided with respect to your identification codes, as well as with the following:
i) to keep your password confidential at all times;
ii) to apply the highest level of care in using the identification codes to avoid theft, misappropriation, unauthorized access and unauthorized communication and agree that this is a reasonable request;
iii) to notify Manulife Financial Group Benefits by telephone at 1-800-268-6195 within 24 hours of learning that your password was disclosed to or obtained by anyone else or may be known by anyone else, or that unauthorized use of the Manulife Financial Group Benefits Plan Member Site may be occurring.

The use of your password by you, or by any person with or without your knowledge or consent binds you legally unless you have previously notified Manulife Financial Group Benefits that the confidentiality of your identification codes has been compromised.

3. Communications by electronic means
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In addition to communications by voice and mail, you authorize Manulife Financial Group Benefits to communicate with you by fax, or by online notices or electronic mail to your personal computer, at such numbers or addresses as you provide to us. We will not be responsible or liable for any loss or damages you may incur if you communicate confidential or other personal information to Manulife Financial Group Benefits by fax, or by other electronic means from a personal computer including electronic mail, or if Manulife Financial Group Benefits communicates such information to you by these means at your request or as a reply to a communication sent by you over the same channel.

4. Verification of communications
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We may verify communications, or the source of the communications before we accept them, but we are not obligated to do so.

5. Exclusions
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You agree and acknowledge that complete privacy, confidentiality and security is not yet possible over the Internet, and that since the Internet is not a fully secure method for the communication of information, and that your privacy and confidentiality cannot be guaranteed Manulife Financial shall not be responsible or liable for any harm or loss that you, or any other person, may suffer in any connection with your access to, or use of, the site.

Manulife Financial believes that the information included on the site is accurate when it is posted on the site; however, such information is subject to change and update at any time without prior notice. You understand and agree that Manulife Financial can not, and does not, guarantee nor ensure either the accuracy, completeness, nor authenticity of the site's contents, site functionality, or your transmission of any information or instructions to, or from, the site. You agree that neither Manulife Financial, nor any of its affiliated companies, nor any other person associated with the creation or use of the site, shall be liable or responsible to any person for any harm, loss or damage whatsoever that may arise in any connection with your use of the site.

You waive all rights that you may have to hold Manulife Financial responsible in connection with any other use of the site.

Based on the emerging nature of Internet transactions and related technology, you agree that these exclusions of liability are fair and reasonable, and that Manulife Financial would not have permitted use of the site by you if not for your agreement with the liability exclusions and disclaimers set out herein.

You understand that the availability of this site to you is governed in part by your employer's contractual arrangements with Manulife Financial and your continuing membership in the group benefits plan(s), which may change from time to time. You understand that any such changes in availability shall be communicated to you by your employer and Manulife Financial assumes no liability for such communication or lack thereof.

Manulife Financial Group Benefits Plan member secure site is not intended to be a comprehensive explanation of your group benefits. You are to refer to your Benefit Booklet for more information, or contact your plan administrator or the person responsible for administering your benefits plan, to resolve any questions you may have requiring a detailed description of the benefits covered under your plan.

6. Change of these terms and conditions
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Manulife Financial may change these terms and conditions and the services provided by this site from time to time. You will be required to agree to accept these changes on the effective date in order to continue using this Site.

Manulife Financial has the right to rescind or discontinue your access to this site at any time without explanation to you.

7. Terms and Conditions of use of MediResource content
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MediResource Inc. creates and licenses the health information for consumers on the website that you are about to enter. MediResource content (the "Content") may include health articles, health features, health tools, medication fact sheets, or condition fact sheets. MediResource owns the copyright to this material. Copyrighted material includes the text, the arrangement of that text and any tables, titles, or pictures associated with that text, and any derivates made from that text.

THE CONTENT IS FOR INFORMATIONAL PURPOSES ONLY.

The Content is for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition. Never disregard professional medical advice or take any actions without professional advice about any contemplated action or delay in seeking professional advice because of something you have read in the Content. If you think you may have a medical emergency, call your doctor or 9-1-1 immediately. Manulife and MediResource do not recommend or endorse any specific tests, products, procedures, opinions, or other information that may be mentioned in the Content. Reliance on any information provided by Manulife, MediResource or MediResource employees is solely at your own risk.

USE OF CONTENT

MediResource authorizes you to view or download a single copy of the Content solely for your personal, noncommercial use if you include the following copyright notice: "Copyright 1996 - 2009, MediResource Inc. All rights reserved" and other copyright and proprietary rights notices that were contained in the Content.

The Content is protected by copyright under both Canadian and foreign laws. Title to the Content remains with MediResource or its licensors. Any use of the Content not expressly permitted by these Terms and Conditions is a breach of these Terms and Conditions and may violate copyright, trademark, and other laws. Content and features are subject to change or termination without notice in the editorial discretion of MediResource. All rights not expressly granted herein are reserved to MediResource and its licensors. If you violate any of these Terms and Conditions, your permission to use the Content automatically terminates and you must immediately destroy any copies you have made of any portion of the Content.

LIABILITY

The use of the Content is at your own risk.

When using the Content, information will be transmitted over a medium which is beyond the control and jurisdiction of Manulife, MediResource and its suppliers. Accordingly, Manulife and MediResource assume no liability for or relating to the delay, failure, interruption, or corruption of any data or other information transmitted in connection with use of the Content.

THE CONTENT IS PROVIDED ON AN "AS IS" BASIS. MANULIFE, MEDIRESOURCE, ITS LICENSORS, AND ITS SUPPLIERS, TO THE FULLEST EXTENT PERMITTED BY LAW, DISCLAIM ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES' RIGHTS, AND FITNESS FOR PARTICULAR PURPOSE.

In no event shall Manulife, MediResource, its licensors, its suppliers, or any third parties be liable for any damages (including, without limitation, incidental and consequential damages, personal injury/wrongful death, lost profits, or damages resulting from lost data or business interruption) resulting from use of or inability to use the Content, whether based on warranty, contract, tort, or any other legal theory, and whether or not they are advised of the possibility of such damages. Manulife and MediResource are not liable for any personal injury, including death, caused by your use or misuse of the Content. Any claims arising in connection with your use of the Content must be brought within one (1) year of the date of the event giving rise to such action occurred. Remedies under these Terms and Conditions are exclusive and are limited to those expressly provided for in these Terms and Conditions.

Medical Disclaimer

The information provided is for Canadian residents only. The contents are for informational and educational purposes only and are not a substitute for medical advice, treatment and diagnosis. The information is meant to educate you on health related issues. Always discuss the information with your Physician or other qualified health care professional ("Physician") before acting on it. Never disregard or delay acting on any advice given to you by your Physician because of something you have read on this site. Always seek the advice of a Physician regarding any questions you have about your medical symptom(s), condition(s) and treatment(s).