Review messages (File Upload Method only)

Introduction		The "Review messages" page will appear only if there are errors and/or warnings associated with the file you are submitting. The error messages will appear first on the page. All error messages must be resolved before proceeding with the "Submit a contribution" process. Any warning messages will follow the error messages. Warning messages will not stop you from proceeding with the "Submit a contribution", but contain important information related to this contribution and payment.
We can not open your file		An error has occurred during your file transmission. Try to resubmit the file or contact your Manulife Financial Client Administrator.
Policy Number mismatch		The policy number on the file must match the policy you have accessed on the Internet. Please correct either the policy number in your file or access the correct policy on the Internet.
Total amount being contributed is invalid		The total amount entered on your file must be numeric and greater than zero. Check your file to see if there are any invalid characters in the "Total" field.
Period end date format is invalid		Check the Period End date on your file to ensure it is in the correct yyyymmmdd format and that the day is valid for the month entered.
Period end date mismatch		The Period End date on your file must match the "Contribution for the period" "To" date that you entered on the "Send your contribution file" Internet page.
Contribution category names not found		There are no contribution category headings specified on your file to indicate the breakdown of the contributions. Enter a heading for each column that contains contribution amounts.
Contribution amount is invalid		Your file contains a member contribution amount that is non-numeric (e.g. $) or is less than zero. Remove all non-numeric characters from the contribution amounts in the stated rows.
Member information is missing		The Member Number, the Last Name or the First Name for the member on the row specified is missing. Enter the missing member information or remove the row from your file.
Contribution categories names missing		You have a column or columns on your file that contain contribution amounts that do not have a contribution category heading. The maximum number of valid contribution columns is four.
There are no valid member records		Your file does not contain any member contribution records. Add the member contribution records to your file.
Contribution amount mismatch		The amount specified in your file header for the "Total Amount Being Contributed" does not match the total amount of contributions for all members.
Contribution category is invalid		The contribution category column headings on your file do not match the Manulife Financial standard categories or alias categories applicable to your plan. Correct the contribution category headers to match Manulife Financial's records.
Contribution category duplication		You have entered the identical column headers for two or more contribution categories. Correct the column headers to remove the duplication. If all columns are for the same contribution category but represent deductions for different periods, add the columns together and submit the total.
Member number not found		The member number you have entered in the specified row does not match any member number on Manulife Financial's records. You may need to change the member number on your file to match Manulife Financial's records or enrol the member.
Member name mismatch		The member's last and/or first name you have entered for the member number in the specified row does not match Manulife Financial's records. Change the member name on your file to match Manulife Financial's records.
Member belongs to a different plan group		The member on the stated row does not belong to the plan group for which you are submitting. If necessary, contact your Manulife Financial Client Administrator to change the plan group for this member.
Member no longer active		The contributions for the member on the stated row can not be accepted since this member is no longer an active member of this plan. You may continue with this process, but contribution amounts will not be accepted for this member. The total due will reflect this change. Refund directly to the member any funds to which they are entitled or, if the member is re-entering the plan and their termination date was greater than 179 days in the past, complete the "Enrol a member" function for this member. If their termination date was less than 180 days in the past and they are re-enrolling in the plan, contact your Manulife Financial Client Administrator.
Member not yet active		The contributions for the member on the stated row have not been accepted, since either: the member's Plan Entry Date on Manulife Financial's records is after the Period Ending Date for which you are submitting, or the member's status is "Startup". You may continue, but contribution amounts will not be accepted for this member. The total due will reflect this change. If contributions for this/these member(s) are to be submitted for this period end date, select "Cancel" and contact your Manulife Financial Client Administrator to either: correct the Plan Entry Date of the member, or provide the necessary information to put the member in an "Active" status. Once the change(s) have been made to the member record(s), you can submit your contribution.
Next step		Once you have reviewed all the edit messages, you can select: "Return to start" - to make minor corrections to the file. "Enrol a member" - to add a member to Manulife Financial's records. "Logout" - to make corrections to your file that will take more than ten minutes. If corrections were required to your file, remember to resave your file as a Text Tab delimited file and re-submit the updated file.
Help Index		Getting started Preparation checklist Send your contribution file (File Upload Method only) Provide payment information Verify and submit contribution and payment request Confirmation