Providing payment information

Introduction		The "Providing payment information" page provides a summary of the contributions and is used to collect payment information including Charges, Variance and Forfeiture, if applicable.
Contribution category		All the contribution categories applicable to your plan will be listed regardless if they are applicable to the current contribution. Check the amounts beside each category to ensure they match what you intend to submit.
Total contribution not accepted		This is the total of the members' contributions listed under the Member no longer active and Member not yet active warning messages. (File Upload Method only)
Charges		For your convenience, the charges and contributions can be combined in one payment. Simply select the arrow box beside the charge amount or key in the dollar amount you are paying. A field displaying Charges due will appear only if your plan has charges at the applicable plan or plan group level, and the amount outstanding is greater than zero. The amount includes charges incurred and still outstanding on the current date, but does not include charges applicable to the contribution currently being submitted. Details of the outstanding charge(s) are reflected on your monthly Charge Invoice. This invoice is sent with your monthly financial statement. See your Plan Services Agreement for details of how these charges are calculated.
Forfeiture		The ability to use forfeiture to offset Sponsor Required contributions is available to some plans. To use forfeitures, click on the arrow box beside forfeiture, or type in the dollar amount. Forfeiture available for contributions (For group savings plans) The amount reflected on the page is the lesser of the amount of Sponsor Required contributions, and the amount of unused forfeiture. Forfeiture available for contributions (For employee profit sharing plans) This is the amount of cash from forfeiture held by Manulife and available to offset regularly scheduled contributions. Any losses on forfeited employer contributions are not deducted from this amount available for contributions. How would you allocate a loss to employees? If your contribution amount was $10,000 and you instructed us to allocate a $200 loss, we would apply the $200 loss to the $10,000 contribution. The actual amount of new contribution allocated to members would then be $9,800, which is the amount of the payment you would send to us. Each member will have a portion of the $200 loss allocated to them, based on their plan assets. Only the forfeiture which applies to the specific plan or plan group will be displayed. Forfeiture will not be displayed if the balance is zero, if there are no Sponsor Required contributions, or if your plan does not allow this use of forfeiture. Forfeiture can not be used to pay outstanding charges or debits in the variance account.
Variance		Variance is created when the amount on the contribution listing does not match the payment submitted. A variance amount can be either positive (available to fund future contributions and/or charges) or negative (an amount owing). The amount of positive variance shown on the page is the lesser of the: total contribution amount + charges - forfeitures (if applicable), and total variance available. Variance will not be displayed when the balance is equal to zero. Click on the arrow box beside variance to apply these funds to contributions and charges (if positive) or include the amount owing in the payment (if negative). A portion of the amount can be paid/applied by typing in a specific dollar amount.
Payment methods		The following are the payment methods available for submitting funds to cover the contribution being submitted. Pre-Authorized Debit(PAD) (not available for Share Ownership Plans) Wire transfer Cheque Sponsor Account(s) - variance account (if applicable) and/or forfeiture (if applicable) Details on these payment methods follow.
Pre-Authorized Debit(PAD) (not available for Share Ownership Plans)		With this method you authorize Manulife Financial to withdraw the necessary funds from your bank account(s) as required. A contribution submitted before 4:00 PM Eastern Time via Pre-Authorized Debit, will receive the same day interest rates and unit values. If you do not currently have a PAD agreement with Manulife Financial and want one, call your Manulife Financial Client Administrator or print and complete the "Authorization for Consumer Pre-Authorized Debit Plan" form. This form must be completed for each account you wish to be setup for PAD. Send the signed, completed form to Manulife Financial. You will not be able to use the PAD payment method until Manulife Financial adds your bank information to your plan records. Once the PAD information has been added to your plan, you simply specify PAD as your payment method on each contribution and we will debit your company bank account(s) accordingly.
Wire transfer		Instruct your bank to wire the funds to Manulife Financial in care of : Royal Bank of Canada(in Toronto) Account number: 242-873-8 Bank number: 003 If asked for a transit number, it is the first four digits of the account number above. However, the transit number should not be listed separately. Be sure to include CPO, your Policy Number, Customer Number and Company name on the subject line when wiring the money. Once your bank has confirmed the wire transfer has been processed, notify your Manulife Financial Client Administrator of the amount and date of the wire transfer.
Cheque		Mail or courier your cheque along with a screen print of the final confirmation page to: By mail to: OR By Courier to: Canadian Pension Operations   Canadian Pension Operations Manulife Financial   Manulife Financial PO Box 396   25 Water St. S. Waterloo, Ontario N2J 4A9   Kitchener, Ontario Please do not attach a printed copy of the contribution listing. The effective date of the contribution will be the date your cheque is received at Manulife Financial head office.
Sponsor Account(s)		Include payments from forfeiture and variance, if applicable. A contribution can be funded in part or full by these accounts or in conjunction with one of the other payment methods. When contributions are funded by cheque or wire transfer, the accounts will not be updated until the full payment has been received.
Help Index		Getting started Preparation checklist Send your contribution file (File Upload Method only) Review messages (variable) (File Upload Method only) Verify and submit contribution and payment request Confirmation