Submitting claims

Claim screen

Update banking information

Claim screen

Update contact information

Claim screen:
type of service and patient

Claim screen:
select service provider

Claim screen:
add new service provider

Claim screen:
select service provider

Submit a claim:
Step 3/3

Add expense

Submit claim

Confirmation screen

• 1 Scroll down and click the "Submit a claim" button to get started.

• 1 You'll need to enter your banking information first if we don't have it on file.

• 1 Fill in your banking information. This information is easy to find on a blank cheque. Tip: Contact your bank for additional information.

• 1 You'll need to enter contact information first if we don't have it on file.

• 1 Next, fill in your address, email, and phone number.

• 1 Select the type of service you are claiming, and the patient you are claiming for (e.g. yourself, spouse, dependent).
• 2 Confirm if the patient you selected is covered by a different insurance plan.
• 3 If you checked "Yes", fill out the remaining fields. Otherwise click "Continue".

• 1 Select a service provider based on the service you identified.
• 2 Click the "Other service provider" link to add a new provider to your list.

• 1 Enter your service provider's information in the fields above.
• 2 Click "Save".

• 1 Click "Continue".

• 1 Click the "Add expense" button. (Note: you can add multiple expenses to a single claim.)

• 1 Use your receipt to fill in the fields.
• 2 Click "Save".

• 1 Answer any remaining questions on this page and check the terms and conditions.
• 2 Click the "Submit claim" button and your claim will be processed instantly.

• 1 That's it! Thank you for using the Manulife Group Benefits mobile site demo.

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