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Smart Home Technology

  • Plan members will be able to interact with their benefits plan using Smart Home Technology! As a first step into the area of Smart Home Technology, we recently worked with Amazon on the launch of Alexa, a cloud-based voice activated service. Check out the video to see how it works!

    Initially, Amazon will be launching Alexa in English only. When Amazon launches Alexa in French, we will be ready.

    Based on the current Manulife Mobile available balances feature, plan members will be able to interact with their Group Benefits plan through Alexa using only their voice. Users will be required to authenticate their account prior to gaining access to any information.

    We are focused on improving the member experience at every touchpoint. You can expect to see a lot more ongoing innovations in the space of customer experience and usability.

    For more information, reach out to your Manulife representative.


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New search for service provider feature!

  • We’ve recently upgraded our online claims tool with great new features. When we add new features to enhance our members’ online experience, some saved information, like service providers, may need to be filled out again. The new search for service provider feature makes adding a provider quicker and easier for our members.

    Using search for service provider, members only need to fill out two pieces of information to find their provider fast!


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Health benefits designed for the way plan members live their lives

  • If life is a juggling act, we've just given plan members an extra set of hands.

    The days of expecting plan members to fill out forms or wait for a cheque to come in the mail are over. Smartphones and other technologies have changed the way people do things. They want to interact when and where it's convenient for them, so we've made it easier than ever for plan members to get the most out of their group benefits plan.

    Check out the member tools we’ve developed below. Or, watch the video to learn more.

    Whether a member prefers to manage their benefits on the go or at home, it's easy to use the Manulife Mobile app or secure website to:

    • Find out how much they have left to spend - before they make an appointment.
    • Check whether the drug their doctor suggests is covered under their plan while they're still in the doctor's office - avoiding extra calls and visits.
    • Submit ANY type of claim, at any time, and get their money back fast!
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Provider eClaims

  • We’ve simplified our Provider eClaims process

    Our plan members and providers have told us that our eClaims process needed simplifying. We are pleased to announce we’ve done just that.

    What’s changed?

    Plan members no longer need to be registered for direct deposit, electronic claims statements and the plan member secure site before being eligible to submit eClaims directly through their providers. Just another example of how we’re continually creating a better benefits experience.


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New plan member home page!

  • Using the secure member site is now easier than ever. We’ve redesigned the home page so plan members will be able to find what they need to as soon as they sign in. This means less clicking around the site to manage their plan.

    The new home page will allow plan members to easily:

    • Submit any type of claim
    • Search their existing claims
    • See how much money they have left to spend through Available balances
    • Find forms and other documents about their plan
    • See when they have new messages about their plan

    This enhancement is just the latest way we’ve made it easier and more convenient for plan members to manage their benefits.


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Submitting life claims is easier than ever

  • Family members can now electronically submit proof of death documents, wills and other documents needed to process a life claim.

    For those members who were on approved long-term disability or life waiver prior to their death, proof of death documents will not be required.

    There will be some exceptions for not having to provide original documents. We will work with the families at that time to get the claim processed as efficiently as possible.


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Submit All claims online!

  • Online claims just got easier. Plan members can now take advantage of two new features when submitting group benefit claims.

    Members can simply select “Other” under Service provider type to submit claims not previously accepted online. They will never have to reach for a paper health and dental claims form again!

    For times when receipts are required, members can now conveniently include them with their claim. They can scan and upload receipts when they submit online, OR take a picture and attach it with Manulife Mobile.

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Plan members can send documents online – quickly and securely

  • Plan members can now quickly and securely send confidential documents through the plan member secure site. Sending information online means it can be processed quicker as members won’t need to mail or fax documents anymore.

    Plan members now have a secure way to send the following information and forms:

    • Evidence of Insurability
    • Overage student dependent
    • Beneficiary designations
    • BC Pharmacare/RAMQ
    • Drug Prior Authorization

    Members can send these documents as a PDF file or even as a picture file. To send a document to Manulife through the site, they just need to sign in, go to the Contact us tab and select Send documents.

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Access your mobile benefits card on your smartphone

  • Plan members can now access their mobile benefits card right on their smartphone. It’s easily accessible and is less likely to be misplaced.

    Use the following materials to promote to your plan members.

    Your plan members can learn more at Discover.

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Find registered care providers in an instant

  • The Provider Lookup tool allows plan members to find registered care providers in an instant from their smartphone.

    Use the following materials to promote to your plan members.

    Your plan members can learn more at Discover.

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Pharmacy saving search

  • Plan Members can now use Pharmacy savings search on their mobile device, to learn where they can conveniently find the lowest cost prescription(s) drugs in their current location.

    Use the following materials to promote to your plan members.

    Your plan members can learn more at Discover.

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Online claims

  • Plan Members can enjoy improvements to the online claims experience such as:

    • directing claims to be paid from their health care spending account (if applicable),
    • submission of orthodontic claims online, and
    • it's now it's easier for plan members to submit coordination of benefits claims online too!

    Use the following materials to promote to your plan members.

    Your plan members can learn more at Discover.

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New combined Group Benefits and Retirement Solutions mobile app

  • The new combined — Group Benefits and Group Retirement sign in features are now available!

    Online sign in page — allows members to easily access both their group benefits and retirement accounts from a single page.

    'Manulife Mobile' app for Apple and Android — allows members to access their benefits and retirement savings for both their group plans with Manulife. We've combined all the features of our existing apps into one.

    Use the following materials to promote to your plan members.

    Your plan members can learn more at Discover.


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