Plan members will be able to interact with their benefits plan using Smart Home Technology! As a first step into the area of Smart Home Technology, we recently worked with Amazon on the launch of Alexa, a cloud-based voice activated service. Check out the video to see how it works!
Initially, Amazon will be launching Alexa in English only. When Amazon launches Alexa in French, we will be ready.
Based on the current Manulife Mobile available balances feature, plan members will be able to interact with their Group Benefits plan through Alexa using only their voice. Users will be required to authenticate their account prior to gaining access to any information.
We are focused on improving the member experience at every touchpoint. You can expect to see a lot more ongoing innovations in the space of customer experience and usability.
For more information, reach out to your Manulife representative.