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You can get through to a customer service representative or take advantage of our self-service interactive voice response (IVR) capabilities by calling 1-800-268-6195 . Representatives are available Monday to Friday, from 8:00AM to 8:00PM EST.

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To be eligible for reimbursement, the Massage Therapist must be registered and licensed to practice in the province in which treatment was provided. The Massage Therapist�s professional designation and license number are required as part of the online claim submission. This information is usually provided on your receipt or is available from your Massage Therapist.

Need help reading your receipt?

Types of massage therapist claims that cannot be submitted online:

Medical supplies or equipment dispensed by a massage therapist
Expenses for reports and report preparation
Expenses eligible for coverage under any type of government-sponsored plan or workers� compensation board.

For these types of massage therapist claims, submit a paper claim form .

Online claims submissions must be performed by a registered service professional. If your receipt does not have a designation and registration number, you must submit your claim using a paper form.

Please click here to access the paper claim from to complete your submission.

Your session will time out in less than a minute.

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