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    Status changes

    1. Terminate a member
    2. Layoff or leave of absence
    3. Transfer plan or division
    4. Member initiated requests
    5. Reinstate member

    Coverage information

    1. View/edit coverage
    2. Add optional life
    3. Add critical illness

    Personal information

    1. View/edit member information
    2. View/edit dependents
    3. View/edit coordination of benefits (COB)

    Member documents

    1. Benefit booklets

    Bulk changes

    1. Make bulk changes
    2. Send a file
    3. Add Deposits
  3. Plan documents

    Forms and brochures

    1. Find forms or brochures

    Administrative documents

    1. Claims submission guidelines

    Member documents

    1. Benefit booklets

    Billing information

    1. Billing statements
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  4. Reports

    Order a report

    1. Submit an instant report request
    2. Submit an overnight report request

    Report manager

    1. View instant report requests
    2. View instant report results
    3. View overnight report requests
    4. View overnight report results
  5. Benefits tools

    Health eLinks®

    Health eLinks® offers direct access to high-quality information from a credible source. Health eLinks connects you to tools that can help you understand and improve your overall health and wellness.

    1. Take me there

    Provincial plans drug resource centre®

    1. Take me there

    Step therapy resource centre®

    Your drug plan uses Manulife's Step Therapy program. Our Step Therapy Resource Centre will help you learn more about the program.

    1. Take me there

    Workplace advisor

    A full service employee assistance program to help you cope with a broad range of issues from psychological problems to addictions, or family and marital concerns.

    1. Take me there
  6. My profile

    Resource centre

    1. Grant plan advisor access
    2. Online training library

    Site security

    1. Change password
    2. Change personal verification questions

    Email

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  7. Questions

    Email us

    1. Send a note

    Call us

    Contact our dedicated customer service line for plan administrators and plan advisors by calling 1-866-318-2727.
    Please provide 1-800-268-6195 to plan members for member level inquiries. Representatives are available Monday to Friday from 8:00AM to 8:00PM EST.

    Glossary

    1. Glossary
My members / Find or add a member / Add a member

Add a member

Plan contract and division number

Note

To be eligible for benefits, the plan member is required to be actively at work in the usual place of employment in Canada. Actively at work means the plan member works a normal work schedule of at least the set minimum hours per week as stated in the plan contract over a 52 week period including paid vacation.

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