• Standard Life Integration

    We’re now reaching the final stages of the conversion and integration of the former Standard Life Group Benefits business, and we’re very pleased with the results. The last remaining client conversions completed January 1 2017.

    We’ve completed many successful client conversions in the Group Retirement business, and along the way we’ve discovered a better way forward. Remaining Standard Life clients will not be converted. Instead we’re focusing on advancing our systems capabilities, which will allow us to further improve the customer experience for all of our clients – and do so faster!

  • GB Now (No Opportunity Wasted!)

    GB Now represents the most significant investment we’ve ever made into our Group Benefits business. Much more than a project, GB Now will help us to better know our customers, appreciate their expectations, and, in turn, deliver more personal and valuable customer experiences. And it’s supported and enabled by sizable investments in leading technology.

    The program is underway and we’re already seeing improvements to the plan member and plan sponsor experience, with more deliverables scheduled throughout 2017 and beyond. Exciting stuff… Stay tuned for more!

  • Retirement Redefined and Member Experience Innovation

    We recently issued a press release introducing Retirement Redefined to the Canadian market – an exciting and unique platform that helps Canadians prepare holistically for the life they want in retirement with the finances, health and well-being to enjoy it.

    The story doesn’t end there. Through a portfolio of unique and exciting customer-centric offerings like Retirement Redefined , PlanRight® advice, and the industry’s first Financial Wellness Assessment , we’re demonstrating our commitment to building a more holistic, engaging and action-oriented plan member experience.

  • Group Benefits Thought Leadership in Action

    We’ve had very encouraging results through our innovative DrugWatch® program launched in late 2015. Combined with solutions like our strengthened prior authorization program and Specialty Drug Care, we’ll help save our clients over $120 million in the next 18 months. We’re helping to change the industry conversation about cost containment while also supporting member health outcomes and a high quality member experience. That’s thought leadership in action!

    We’ve also added to our leading portfolio of disability and wellness solutions -- important recent releases include our streamlined Short-Term Absence Management solution and our proprietary Salveo Study – one of the most comprehensive research studies on mental health in the workplace ever conducted in Canada.

  • The Health & Wealth Story

    The momentum behind our health and wealth story continues to grow. Our research established:

    • 2014:
      Poor financial wellness affects employees’ emotional, mental and physical health – lowering their engagement and productivity at work.
    • 2015:
      Financial stress has an alarming effect on overall well-being. The best approach is to help employees manage their health and wealth together.

    In 2016, we released the results of the Financial Wellness benchmark - the first holistic financial wellness benchmark index in the Canadian market

    In Q1 2017, we shared the results of the Financial Wellness Index 2016. This updated index provides a clear picture of Canadians’ current financial state.

    Health & Wealth is at the centre of our Canadian Division strategy as represented by unique new offerings like Manulife Vitality now available for retail insurance customers. Within Group Benefits and Retirement Solutions, solutions like Retirement Redefined and our Financial Wellness Assessment are examples of how we’re thinking differently to deliver more holistic health and wealth solutions for our customers.

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