Health eLinks® offers direct access to high-quality information from a credible source. Health eLinks connects you to tools that can help you understand and improve your overall health and wellness.
Your drug plan uses Manulife's Step Therapy program. Our Step Therapy Resource Centre will help you learn more about the program.
A full service employee assistance program to help you cope with a broad range of issues from psychological problems to addictions, or family and marital concerns.
Helpful tools to help you start managing your Manulife plan
Contact our dedicated customer service line for plan administrators and plan advisors by calling 1-866-318-2727. Please provide 1-800-268-6195 to plan members for member level inquiries. Representatives are available Monday to Friday from 8:00AM to 8:00PM EST.
You can order a standard report that includes:
The results of this one-time report will be returned in one business day
Issue Date Range:
Choose the date range for the incurred claims:
The minimum claim amount will cause the report to include only those certificates with claims equal to or exceeding the limit. For example, a $1,000 limit would exclude certificates with total claims of less than $1,000.
One-time reports are single report requests that are run once. Use a on-time report request for a "one-off" report that you do not need on a regular basis.
Repeated reports are reports run on a regular pre-defined frequency based on the plan's policy year. Use a repeated report request for a report that is required on a regular basis. For instance to track experience, identity trends or conduct divisonal or benefit analysis on a recurring basis.
The scheduled report option determines how the report results are accumulated:
In most cases, only a paid period is required. The incurral date field is an optional field used to determine liability for a claim; in cases involving a client or division termination, where claims incurred after the termination are the liability of the new insurer.
If you require a one-time report to be run on a future date, enter the date in this field. For example, you require a report run for a future period. Note that the run date must be later than the report period
Claim amounts that exceed the specified pooling limitfor either all services or selected services.
What dollar amount you set for the pooling limit will determine which claims will be reported for the services you've chosen.
The claim limit specified in your report request checks against all of the records tied to a plan member, that is including any of the member's associated dependants. When any of a member's records exceeds the limit even ˇfit was just daims for a spouse all records tied to that member will display on the report.
Claims by health service and dental procedure code, as well as by relationship (employee, spouse and dependants)
Claims by health service and dental procedure code, as well as/plus month the claims were paid.
Paid claims by benefit - health, dental and shortterm disability - and by province.
This report can be used to determine the utilization of claims by province. Province is determined by the plan member's province of residence.
Plan sponsors who monitor benefit costs by location, can use this as the basis for determining the claims by province. Track claims utilization on a month-bymonth basis.
