Topic  One

Should the Board implement policies, programs or other measures designed to assist low income energy consumers?

Pres#

Organization

Name

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1

(Introductory Remarks)
Ontario Energy Board

Howard Wetston,  Chair

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2

Canadian Environmental
Law  Association (CELA)

Theresa McClenaghan, Executive Director

3

Green Light on a Better Environment (GLOBE)

Bill Dufton, Director

4

Federation of Rental-housing Providers of Ontario

Vince Brescia, President & CEO

5

Vulnerable Energy Consumers  of Canada

Michael Janigan, Executive Director and General Counsel for the Public Interest Advocacy Centre

6

Union Gas

Mark Kitchen, Director, Regulatory Affairs

7

Consumers Council of Canada

Joan Huzar, Energy Committee Chair

8

Hydro One

Susan Frank, Vice President and Chief Regulatory Officer

9

EnviroCentre

Dana Silk, General Manager

10

Questions and Discussion

Topic  Two

Are there programs in place now, including emergency assistance programs, to assist low income energy consumers and if so, are there agencies and organizations which currently work with utilities to co-ordinate to administer these programs. What more, if anything, should be done?

Pres#

Organization

Name

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1

Hydro One

Barb Allen, Manager, Customer Care

2

Enbridge Gas

Debbie Boukydis, Director Public & Government Affaris

3

Advocacy Centre for Tenants Ontario (ACTO)

Mary Todorow, Research/Policy Analyst

4

EnviroCentre

Dana Silk, General Manager

5

Questions and Discussion

Topic  Three

What is the experience with low income energy assistance programs in other jurisdicitons?

Pres#

Organization

Name

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1

Ontario Energy Board

Marika Hare, Managing Director

2

Hydro-Quebec Distribution

Claudine Vigneault, Regulatory Programs and Business Services

3
(combined)

PPL Electric

Dominion Peoples

TIm Dahl, Manager, Regulatory Programs and Business Services

Sadie Kroeck, Manager Customer Support Services

4

Canadian Environmental Law Association (CELA)

Theresa McClenaghan, Executive Director

5

Questions and Discussion

Topic  Four

What is the experience with low income energy assistance programs in other jurisdicitons?

Pres#

Organization

Name

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1

Electricity Distributors Association

Maurice Tucci, Senior Policy Analyst

2

EnviroCentre

Dana Silk, General Manager

3

Canadian Environmental Law Association (CELA)

Theresa McClenaghan, Executive Director

4

Questions and Discussion

Topic  Five

Customer Service Issues (Payment Period, Disconnection Rules, Security Deposits and Specific Charges) and Arrears Management Programs.

Pres#

Organization

Name

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Currently not available

1

Industrial Gas Users Association

Murray Newton, President

Currently not available

2

City of Hamilton

KerryLubrick, Manager, Special Supports Program

Currently not available

3

Hydro One

Andy Poray, Director, Regulatory Policy & Support

Currently not available

4

Toronto Hydro

Colin McLorg, Manager Regulatory Affairs

Currently not available

5

Union Gas

JIm Lafort, Manager, Customer Care & Administration

Currently not available

6

Advocacy Centre for Tenants Ontario (ACTO)

Mary Todorow, Research/Policy Analyst

Currently not available

7

Questions and Discussion

Currently not available

Topic  Six

Should the Board implement policies, programs or other measures designed to assist low income energy consumers?

Pres#

Organization

Name

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Listen to the entire Topic

1

-Canadian Environmental
Law  Association (CELA)

-Toronto Environmental Alliance (TEA)

(includes mini Q&A)

-Theresa McClenaghan, Executive Director

-Franz Hartmann, Executive Director

2

Ontario Power Authority

Constantine Eliadis, Director Commercial Institutional Programs

3

Enbridge Gas Distribution

Pat Squires, Manager Business Markets & Residential Market Development

4

Union Gas

Chris Appleton, Manager, Residential DSM Delivery

5

Green Energy Coalition

David Poch

6

Toronto Hydro

ColinMcLorg, Manager Regulatory Affairs

7

Green Light on a Better Environment (GLOBE)

Bill Dufton, Director

8

EnviroCentre

Dana Silk, General Manager

9

Questions and Discussion

Topic  Seven

What is the experience with low income energy assistance programs in other jurisdicitons?

Pres#

Organization

Name

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Listen to the entire topic
(With opening comments)

1

Green Light on a Better Environment (GLOBE)

Bill Dufton, Director

2

Enbridge Electric Connections Inc.

Allen Maclure, Director of Administration

3

Advocacy Centre for Tenants Ontario (ACTO)

Mary Todorow, Research/Policy Analyst

4

Questions and Discussion

Topic  Eight

Program Funding Mechanisms

Pres#

Organization

Name

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(Chairman's Remarks)

1

Direct Energy

James McIntosh, Director, Regulated Gas Services

2

Electricity Distributors Association

Maurice Tucci, Senior Policy Analyst

3

Enbridge Gas Distribution

Norm Ryckman, Director Regulatory Affairs

4

EnviroCentre

Dana Silk, General Manager

5

Hydro One

Andy Poray, Director, Policy & Support

6

Canadian Environmental
Law  Association (CELA)

Theresa McClenaghan, Executive Director

7

Questions and Discussion