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Controlled, caring support for members who need medical marijuana

  • We’ve teamed up with Shoppers Drug Mart Corporation to deliver a medical marijuana program that gives you a controlled, responsible and caring way to support your members who are suffering from chronic pain, discomfort and other serious ailments.

    Guidance from Shoppers Drug Mart Health Care Professionals

    Through our unique partnership, specially trained pharmacists at the Shoppers Drug Mart patient care centre will offer your plan members, who have been approved for medical marijuana coverage, the guidance they need to have confidence in their choice of treatment. They will advise on the different strains of medical marijuana and the different ways to take it. Based on this support, plan members can choose the treatment that best meets their needs and is covered under their benefits plan.

    Members will get ongoing case management from Shoppers Drug Mart’s patient care centre, tailored to fit their individual needs. They’ll have access to education, regular check-ins, counselling, and phone and email support. Online billing support is also coming soon. When it’s available, members won’t have to pay up-front for medical marijuana expenses that are covered through the program.

    Supporting the needs of both you and your members

    We’ll provide claims controls. Any request for coverage will go through our prior authorization process. This helps you know certain criteria have been met before the drug is approved for coverage.

    Doctors may recommend medical marijuana for a variety of reasons. Our program approval process is based on covering conditions where evidence supports its use, including

    • stiffness and involuntary muscle spasms in patients suffering from Multiple Sclerosis,
    • nausea and vomiting in patients undergoing chemotherapy, and
    • chronic neuropathic pain.

    The medical industry is still learning about potential uses for medical marijuana. The list of conditions it can help may change in the future.

    Approved claims will be covered as a drug benefit – and we’ll work with you to set coverage limits that work for both you and your members.

    We’ll also give you information to help you make informed policy decisions about medical marijuana in the workplace.

    Available to add to your plan now

    You can choose to make the medical marijuana program available to your plan members by adding it to your benefits plan. It’s available to you now.

    The program will be available to members of participating plans starting in September.

    Talk to your Manulife representative for more information, or to add the program to your benefits plan.

    In the meantime, read the FAQ, which includes with more information about medical marijuana, Health Canada’s Access to Cannabis for Medical Purposes Regulations, and our medical marijuana program.

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Together, we are about to change employee health in Canada

  • Join us in revolutionizing benefits in Canada. Introducing Manulife Vitality – employee health improvement.

    Manulife Vitality for group benefits is designed to improve your employees’ health – using proven behavioural science to make them healthier. This is the first evidence-rich program of its kind in Canada.

    Starting in spring 2019

    Starting in the spring, many employees across Canada with Manulife Group Benefits Extended Health Care coverage* will begin to receive the core Manulife Vitality program – at no charge. Programs like this core option have shown to lead to a significant increase in physical activity.1

    Then, starting in fall 2019, Vitality Active Rewards with Apple Watch will become available. The opportunity to earn an Apple Watch has shown to incentivize employees to a 110% increase in physically active days per month.1

    How is this possible? Through proven leading-edge health technology.

    Here’s the proof

    Vitality has proven its program over the past 20 years, and is now in 19 countries, with 8 million members across the globe. No other program in Canada has this history and science behind it.

    Know Your Health
    84%
    of members say their Vitality Age motivates them to improve their habits2    		 Improve Your Health
    85%
    say Vitality is personalized to them as they strive toward their goals2    		 Enjoy the Rewards
    34%
    more people may engage long-term as a result of Vitality incentives3

    REAL, measurable results for your organization.

    The more employees engage with Manulife Vitality, the greater the benefit to your organization.

    They’ll get healthier and increase in Vitality status – and Vitality status has a proven correlation to factors such as workplace satisfaction, job performance, and absenteeism.4

    Options

    Manulife Vitality will be available in three options:

    Option 1 Option 2 Option 3
    • Active rewards program that works with an app on any device
    • Weekly rewards
    		 All option 1 features, plus:
    • Vitality Active Rewards with Apple Watch
    • Richer weekly rewards
    		 All option 2 features, plus:
    • A personalized program for your organization

    Questions?

    Talk to your Manulife Representative to learn more about Manulife Vitality for group benefits.

    1 Vitality 12-month cohort analysis of early adopting clients with Active Rewards only and Active Rewards + wearable reward program (September 2015 – September 2016)
    2 2017 Vitality Happiness Calibrator Member Survey
    3 2017 Vitality Engagement Study
    4 Vitality data from a completed 12-month program year measuring employee members who were eligible for the Vitality program the full 12- month program year. Clients with non-12-month program years have been excluded from the data. Data as of 12/1/2015.
    *With some exceptions, Manulife Vitality will be available for members of an employer-sponsored group benefits plan with extended health care coverage in 2019.

    Apple is not a participant in or sponsor of this promotion. Apple Watch is a registered trademark of Apple Inc. All rights reserved.

    The Vitality Group Inc., in association with The Manufacturers Life Insurance Company, provides the Manulife Vitality program. Vitality is a trademark of Destiny Health Inc., and is used by The Manufacturers Life Insurance Company and its affiliates under license. Manulife, Manulife & Stylized M Design, and Stylized M Design are trademarks of The Manufacturers Life Insurance Company, and are used by it, The Vitality Group and its affiliates under license.

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Supporting plan members through critical life moments

  • We recently asked plan members to help us identify moments in life that cause them the most financial and emotional stress. In total we’ve identified 18.

    Here’s what they had to say:

    • Birth of a child
    • Child comes of age
    • Overage dependent
    • Joining of families
    • New job
    • Leaving a job
    • Marriage/partnership
    • Critical illness/ injury
    • Retirement
    • Receiving an inheritance
    • Life policy maturing
    • Buying your first home
    • Paying off your mortgage
    • Divorce
    • Death of a loved one
    • Bankruptcy
    • Transition to long term care
    • Living through a disaster or catastrophe

  • We wanted to do something to help them alleviate some of this stress. As a result, the Life Moments team was born.

    What does this mean to plan members?

    No more having to call multiple numbers during these sometimes-difficult times. The Life Moments team, will serve as a single point of contact.

    18 life moments are a lot! So, we’ve decided to tackle these one at a time, starting with the death of a loved one. When the Life Moments team gets a call to notify them of the passing of a plan member, they’ll run a search for other possible products the member might have with Manulife. Once they have all the information they need, they’ll coordinate all necessary notifications across the organization on behalf of the caller and get the claims process started. We want to make this time as easy as possible for members and having a single point of contact, is a step in the right direction.

    Over the next couple of months, we’ll look to help members with additional life moments.

    If you have any questions, reach out to your Manulife Representative.

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Benefits fraud: turns out, prevention is the key.

  • When it comes to your benefits plan, keeping costs down is a priority. And stopping any misuse and abuse of it is critical. That’s why we’re doing something different. It’s time to think about prevention first. So, what does this look like?

    Engaged members

    Your plan members are key. Why not engage them through information and empower them to be part of the solution. A refreshed site makes this easy to do. Ready-to-use campaigns can help your members to make smart decisions and practice good claims behaviour so they don’t put your plan at risk.

    When your members see suspicious claims, they can use the new Share and Protect e-form. It’s an easy and confidential way for your members to tell us about it, so we can look into it.

    Trusted relationships

    We’ve launched a Trusted Provider Network pilot to help you and your members work with professional and ethical service providers. It’s early, but we’re already seeing very positive results. And rest assured, when suspicious claims are made, our dedicated team of experts, with state of the art analytics systems, are on the case.

    This is just the beginning of our new approach to protecting your plan. There’s so much more on the horizon. Stay tuned!

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