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Welcome to Manulife

January 18, 2016 

image of Michel Fortin  

With your plan scheduled to transfer to Manulife, I am pleased to have this opportunity to welcome you. Your investment funds remain unchanged and the commitment of a knowledgeable and professional service team, continues to be focused on your satisfaction. You will notice some changes with administrative processes.

It’s our privilege to serve you and your employees, and we look forward to having the chance to earn your continuing confidence for many years to come.

As we complete this next important step together, we hope it will represent a significant milestone in our ongoing relationship with you.

Warm regards,

Michel Fortin
Senior Vice President
Group Benefits and Retirement Solutions
Institutional Markets

Important dates

Thursday, March 17, 2016 by 4 p.m. ET Friday, March 18, 2016
Last day for plan changes and transaction requests Your plan’s financial data is moved to Manulife’s administration system
Monday, March 21, 2016 Early April
You will have access to Manulife's Plan Sponsor Secure Site and your plan's account information will be available. A closing financial statement from the former Standard Life and an opening financial statement from Manulife will be mailed to you

Making your move easy

Since we first began the process of bringing The Standard Life Assurance Company of Canada (Standard Life) together with Manulife, we have been completing a number of key regulatory steps to set the foundation for an easy transition process in preparation for your transfer to Manulife’s administrative system. With funds successfully added and your Certificate of Assumption recently issued, we can now take the next step and move your plan.

Timing

Your Individual Pension Plan (IPP) is scheduled to transfer to Manulife’s administration system on March 18, 2016 (the “Transition Date”). Your new Manulife policy number will become your continuing reference after transition.  While the transition will be completed automatically, we want you to know what to expect and where you can get help if you have questions.

Transition Guide

Your Transition Guide highlights key dates plus information about the transition. Sections display topics of interest for easy review. Specific processes that support your plan’s administration are outlined within the Plan Administration Guide (called the Corporate Investment Options Policy Administration Guide).

Your Revised Policy

As of the Transition Date, the policy established in connection with your IO plan will be amended to incorporate the revised terms and conditions applicable to your plan (the “Revised Policy”) following the assumption of the business of The Standard Life Assurance Company of Canada by The Manufacturers Life Insurance Company (Manulife). This transaction was completed July 1, 2015.

A summary of the Revised Policy differences is included in the Transition Guide. The complete Revised Policy accompanies the Transition Guide as an attachment with this message. Once the plan has moved to Manulife’s administration system, the Revised Policy will be available on the Manulife Plan Sponsor Secure Site.

SLXtra bonus

Your plan has been receiving an SLXtra bonus. This feature will be discontinued at transition.  Instead, the Investment Management Fees (IMFs) on funds offered through the plan will be reduced as outlined in the Service and Fee Agreement in Schedule B – Investment Management Fees for the Market Based Funds. A payment representing the portion of SLXtra Bonus owing up to the transition date will be made.

Guaranteed Interest Accounts

If your plan includes Guaranteed Interest Accounts (GIAs), any GIA amounts currently held by the plan will transfer with rates and terms intact.

However, the way the total rate is calculated will change for new contributions (regular deposits, amounts transferred in, maturing amounts that reinvest, for example).

Historically, Manulife’s base rates have been higher than rates set by the former Standard Life and this trend continues. Manulife’s base rates will be maintained; however, the enhancement applied will be reduced by 20 bps. The new plan specific interest rates appear in the Service and Fee Agreement under Schedule A – Fees. This forms part of the Revised Policy provided with this message.  Assets in longer-term accounts (such as 5-Year GIAs) will benefit slightly while shorter-term accounts (such as Daily Interest Accounts) will experience a slight reduction. Overall, the net effect on the rates will be neutral.

No change in your investments

The funds your plan holds will not change as a result of the transition and assets will remain intact through the transition process. Once your plan takes effect on the Manulife administration system, the fund names will display differently. For example, the fund originally shown as the Standard Life Global Equity Fund (Beutel Goodman) will become the Manulife Beutel Goodman Global Equity Fund. The fund and its holdings will be maintained; only the name will change.

If you have an intermediary (advisor) supporting your plan, that individual has been notified about the transition of your plan.

Notification just before your plan moves

A reminder message will be mailed to you (and any company personnel currently authorized to act on the plan’s behalf) 15 days prior to the transition date. It will provide the credentials required to log on to the Manulife Plan Sponsor Secure Site.  The Manulife Plan Sponsor Secure Site will be accessible beginning the day the plan takes effect on the Manulife system March 21, 2016. Access to the Plan Sponsor VIP Room will be discontinued as of your plan’s transfer date March 18, 2016.

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