Ongoing Communication to CAP Members

Guideline - Access to information

The CAP plan sponsor should provide plan members with access to additional information regarding their account.

Do plan members have access to the additional information as stated in this CAP guideline?
(see above info button for a full description of this guideline)

If yes, you can record below details about how you make this information available to plan members.
If no, you can record below your plans to make any missing information available to plan members.

How does Manulife help you meet this guideline?
Through Manulife, plan members have access to the additional information referenced in this Guideline. This information is available from: - regular member statements, - member website, - IVR telephone service, and - member booklets. Information about the plan or a member's account is also available from Manulife's customer service area.