City of Toronto: Web 2.0 Summit
Moving Towards Government 2.0
In recent years, governments have embraced “citizen-centric” approaches to service delivery and emphasized inter-agency collaboration. Some governments have even extended new roles to citizens, community-based organizations, and private businesses in a bid to lower costs, harness new competencies, and leverage untapped sources of innovation.
This event will provide an opportunity to:
- Discuss with committed practitioners the potential of Web 2.0 for public services
- Listen to the key messages about Web 2.0 and Government 2.0 that promote new ways of engagement with public services
- Understand new ways that elected representatives and Councillors can engage with communities
- Debate with industry, government and business colleagues on ways in which web-based services models might be transformed with new collaboration tools
- Share experiences about opportunities and challenges in the public sector using social media
Wednesday, November 26, 2008 |
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8:00 - 8:30 |
Opening Reception – Coffee and Tea |
8:30 - 8:45 |
Welcoming Remarks – Joseph Pennachetti, City Manager |
8:45 - 9:45 |
Keynote Speaker – Anthony Williams Anthony will engage the audience in a lively discussion of Web 2.0 and the opportunities and challenges for government agencies across Canada in embracing citizen-centric approaches to service delivery, communication and engagement.
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9:45 - 10:30 |
Councillor perspectives: Understanding what today’s citizens expect of government Join a panel discussion with City Councillors to look at how the City of Toronto can harness new models of web-based collaboration to explore how it engages its citizens and serves constituents. Chair: David Hume, MASS LBP
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10:30 - 10:45 |
Coffee Break |
10:45 - 12:00 |
Web 2.0 : Understanding what today’s Net Generation and global youth really expect of government, how they will behave as citizens and consumers of public services, and how government as an employer can attract and retain young talent Chair: Eric Meerkamper, Partner, DECODE
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12:00 – 1:00 |
L U N C H E O N |
1:00 - 2:00 |
Web 2.0 from the City program management perspective: Exploring opportunities that Web 2.0 can help address in program delivery and improving public service Chair: Maryantonett Flumian, Senior Fellow, University of Ottawa
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2:00 - 3:00 |
City of Toronto in the global scene: Understanding how the City of Toronto can harness social networking and Web 2.0 collaboration tools to increase its global competitiveness and economic development agenda Chair: Christine Raissis, Director, Strategic Growth and Sector Services, City of Toronto Economic Development, Culture & Tourism Division
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3:00 - 3:15 |
Coffee Break |
3:15 - 4:45 |
Citizens and communities of Toronto: Understanding what Toronto’s citizens and communities expect of their government, how Government 2.0 can enable them to provide their views to their government, and how the City can effectively access its citizens and communities Chair: Gary Schlee, Former Faculty of Centennial College
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Thursday, November 27, 2008 |
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8:00 - 8:15 |
Coffee and Tea |
8:15 - 8:30 |
Recap from Day 1: Observations, insights and findings – Dave Wallace, CIO, City of Toronto |
8:30 - 9:20 |
Toronto Public Library experience Using Web 2.0 to foster online community interest and staff creativity to engage community, youth and special interest groups. City of Toronto – Facebook as a civic engagement tool Blogs, online feedback and social networking are ubiquitous. Most newspapers now have an online comment section, while more and more people are opening up Facebook accounts and using blogs to express their views. How do these contribute to civic dialogue? The City of Toronto Public Consultation Unit is using Facebook as one of several engagement tools for the Jarvis Streetscape Improvement Environmental Assessment. Join Robert Davis and Matthew Cowley in their discussion of other feedback mechanisms as compared to Facebook, how Facebook is used in civic engagement, evaluation of the Jarvis Street Facebook group page, how it is being used to support civic dialogue, and plans for Facebook use on upcoming projects.
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9:30 - 11:00 |
Building a Next Generation Public Service Ken Cochrane, Chief Information Officer for the Government of Canada, presents the Government of Canada’s experience in social networking application. NRCan’s Collaborative Technology Revolution Marj Akerley, Chief Information Officer, Information Management Branch, Natural Resources Canada Ontario Government experience David Tallan presents the new OPS collaboration space for the web community called ONline. ONline features blogs, wikis, social bookmarking, tag clouds, RSS feeds, podcasts and a variety of other emerging web technologies.
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11:00 - 11:10 |
Coffee Break |
11:10 - 12:30 |
Industry experience Using collaboration tools to connect and strengthen relationships with customers Microsoft Canada has been a pioneer in implementing collaboration tools to connect with its community. Join Microsoft experts to hear how Microsoft’s evangelists use collaboration tools and social media to keep the conversation going, what their blogging best practices are and how to manage the challenges that might arise. John Weigelt, National Technology Officer RIM Canada Join Nick Dawson, Manager, Public Sector, Research In Motion, in exploring their new technology vision for Web 2.0 and opportunities to consider for social media use in the public sector.
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12:30 - 1:15 |
L U N C H E O N |
1:15 - 2:00 |
Moving Government 2.0 forward for Toronto: A case for action Today the power of inclusion is recognized worldwide. In government and business, local democracy, associations and interest groups, communities and enterprises, people who work together better, get better results. Web 2.0 technology enables people who want to consult or collaborate with others to do so quickly, economically and without unnecessary barriers. The issue is: how does government move from broadcast communications to empowerment without introducing chaos:
Co-Chairs: Sue Corke, Deputy City Manager
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2:00 - 2:45 |
Participant Discussion and Report |
2:45 - 3:00 |
Summary – Dave Wallace, Chief Information Officer |